Heavy Duty Casters for Server Rack Cabinets - Set of 4 Vertical Wheels | 2 with Brakes for Secure Locking, 2 Freely Rotating for Mobility

Return Policy at serverrackcabinets.com

At serverrackcabinets.com, we pride ourselves on delivering top-notch products and valuing our customer's satisfaction. To ensure clarity and fairness, we've set forth the following return guidelines:

Eligibility for Returns:

• Unaltered Products: We accept returns for items in their pristine condition - unused and with their original packaging.

• Timeline: Returns should be requested within 5 business days from the purchase date.

• Exceptions: Items that are customized or personalized aren't eligible for returns, except if they're found to be defective or damaged.

Return Process:

• Initiation: Start your return by reaching out to our customer support at info@serverrackcabinets.com to secure a Return Merchandise Authorization (RMA) number.

• RMA Requirement: Every return should be accompanied by the relevant RMA number.

• Return Shipping Costs: You'll bear the return shipping costs unless the product was delivered damaged or defective, or there was an error on our part.

Inspection and Approval:

• Criteria Adherence: All returned items undergo an inspection to verify if they meet the criteria in the Eligibility section.

• Return Denial: We retain the right to reject returns that don't adhere to our return standards.

Refunds:

• Processing Time: Allow us up to 15 days from the receipt of the returned product to process your refund.

• Method: Refunds are transferred to the original payment method used during purchase.

Restocking Fee:

• Applicability: Unless an error occurred on our part, a restocking fee will apply to all returns. The fee, not less than 20% of the purchase price, is determined on a case-by-case basis.

Damaged or Defective Items:

If an item arrives damaged or defective, ensure you contact us within 5 business days of its receipt. Beyond this duration, we might not be able to address the issue appropriately. Depending on the situation, we'll arrange for a replacement or refund.

Order Cancellation:

• Window: Orders can be canceled within 2 hours of placement. Post this duration, cancellations might be challenging.

Policy Updates:

• Amendments: We might revise this return policy based on our discretion.

By shopping with serverrackcabinets.com, you agree to these return terms. Our intention is to maintain transparency and fairness in our return procedures. For any queries, contact our support team at [customer support email].

Guidelines for Reporting Damaged or Defective Items:

At serverrackcabinets.com, we prioritize quality and customer satisfaction. However, in rare instances where items might be damaged or defective upon arrival, here's how you should proceed:

1. Upon Delivery: Inspect your order. If there's apparent damage to the packaging, note it on the delivery receipt. If possible, take pictures or videos of the packaging and the delivery vehicle.

2. Document the Damage: If you find the item damaged or defective post-unpacking, capture clear photos from different angles.

3. Immediate Notification: Contact our customer support right away, providing a detailed issue description and attaching the photos.

4. Preserve the Product: Don't attempt any repairs. Keep the item and its original packaging.

5. Honest Reporting: We value the trust between us and our customers. Please ensure all reports are genuine and accurate.

6. Fraudulent Claims: Deceptive damage claims or intentional product damage will be treated seriously, resulting in claim denial and potential further action.

Your cooperation ensures a streamlined and transparent process for handling such issues. Our goal is to offer a seamless service experience while upholding our business's integrity. For any further assistance, reach out to our support team at info@serverrackcabinets.com.

Shipping Policy

Thank you for shopping with serverrackcabinets.com for your IT infrastructure needs. Please familiarize yourself with our shipping policy to ensure a seamless shopping experience.

1. Order Processing:
   Orders typically ship within 1-2 business days upon payment confirmation. However, customizations or special requests might add to the processing time.

2. Order Handling & Packaging:
   We prioritize the safe handling and packaging of your items. Our team ensures quality packaging to minimize potential transit damage.

3. Delivery Duration:
   Shipping times vary based on your location and the chosen carrier.

• Domestic Orders: Usually delivered within 3-7 business days.
• International Orders: Delivery can range from 7-21 business days.

Note: External factors like customs or severe weather might affect these timeframes. We'll keep you informed on any potential delays.

5. Shipping Fees for Non-Eligible Areas:
   For regions not covered under free shipping, costs depend on the destination and chosen shipping method. For detailed pricing, contact our support. We're eager to assist you.

6. Shipping Address Accuracy:
   Ensure your shipping details are precise to avoid complications. We're not liable for orders sent to incorrect addresses.

7. Additional Delivery Services:
   Check your product's weight to decide if you need extra services like a lift gate or inside delivery. These services are not standard and come at an added cost. Please notify us if needed.

8. Shipping Concerns:
   For issues like lost or damaged items, reach out to our support within 7 days of order receipt. We're dedicated to addressing any concerns promptly. For returns or refund, view our Return and refund Policy.

9. Inquiries & Support:
   For any shipping-related queries or assistance, our customer support team is here to help.

Shipping costs for orders will be calculated at the checkout based on the destination, package weight, and shipping method selected.

At serverrackcabinets.com, we are committed to delivering your products safely and on time. We value your trust and aim to exceed your expectations.

Warm regards,
Serverrackcabinets.com